Clear scope. No surprises.

Every setup package includes a defined implementation scope, scheduled training and practical handover. Higher tiers buy more implementation capability, not unlimited consultant access.

Before kickoff, we confirm the deliverables, named supported services and interfaces, workflow limits, prerequisites, acceptance checks and session plan in writing. Work starts only after you approve that scope and the written quote. An enquiry is not an order or a booking.

Personal AI Launch includes one training session with practical handover. Business AI Starter and Dedicated AI Agent Rollout each include two group training sessions and a separate handover. Each package includes a kickoff; Dedicated also includes a day-30 review.

The included sessions are listed on each package card. Any change to the session plan is agreed in writing; additional paid sessions need your advance written approval. Confirmed implementation defects are corrected without additional charge and do not become paid support merely because the included sessions have been completed.

Personal training is for one person. Business and Dedicated training uses shared group sessions for up to five nominated participants, not separate sessions for each person. Missed sessions are not automatically repeated; repeat or additional sessions require a separately approved quote.

Training covers only the delivered tools, workflows, approvals and operating processes. General AI courses, coding lessons, advanced technical instruction, private coaching and unrelated software training are excluded.

We agree the implementation schedule before kickoff, once the scope, required information, customer access and prerequisites are ready.

Customer availability, third-party services and outstanding approvals can affect scheduling. The Dedicated day-30 review covers assessment and recommendations only, not new implementation work.

Personal includes three practical use cases within one configured assistant, not three separate automations. Business includes three agreed workflows and up to two standard integrations with supported services named in the signed scope. Dedicated includes up to two named CRM/API workflows following a technical fit-check.

No service is assumed compatible before its account plan, permissions and supported interface are checked. Custom APIs, complex authentication, bespoke MCP servers and additional workflows require separate scope and pricing. Live Firebase deployment and custom application development are add-ons, not included setup commitments.

Delivery format: In Person or Remote if required. We agree the session format, location and schedule before kickoff. Any travel arrangements and associated costs, if applicable, are confirmed in the written scope and quote before you commit. Private coaching and additional workshops or group sessions are separately quoted and authorised in writing before delivery.

We provide practical operating instructions and check the delivered setup against the agreed scope. Please report initial in-scope issues within five business days of handover so we can investigate promptly. This is a reporting request, not an acceptance deadline or a waiver of rights.

Confirmed implementation defects will be corrected without additional charge. New functionality, enhancements, further customisation and extra coaching are separate work requiring your written approval of scope and cost before it begins.

Nothing in these package terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable guarantees under the Australian Consumer Law. Reporting an issue later does not remove those rights.

Ongoing support is optional and paid for all three setup packages. Additional training, consultation, maintenance, modifications and technical support are available at an indicative A$220 per hour, subject to availability and advance written approval of the work and cost.

Business AI Starter and Dedicated AI Agent Rollout are quoted after an introductory meeting. Published amounts are indicative AUD pricing, excluding GST where applicable. Your written quote confirms GST treatment and the total tax-inclusive amount before you commit. Software subscriptions, model/API usage, hosting, hardware and other third-party charges are separate unless expressly included in that quote.

Setup covers the agreed configuration, testing and handover. It does not include perpetual maintenance, monitoring, emergency response, unlimited support, uptime commitments or other operational guarantees.

Managed AI Operations requires a separate written agreement covering the environment, responsibilities, support hours and limits. Ongoing support is required only while we operate that separately agreed managed environment.